Your rights in case of flight issues
If you have travelled with an airline in Austria or your flight departure or arrival took place at Innsbruck Airport, you can contact the “Agency for Passengers and Air Passenger Rights” in the following cases:
All information about your rights, the contact details of airline complaint departments, and the complaint form can be found on the website of the “Agency for Passengers and Air Passenger Rights.”
• Departure delays
• Arrival delays
• Cancellations
• Denied boarding
• Downgrading
• No information
• Missing assistance and damaged or lost mobility aids